Final Report on the First Global Assessment on the Current State of Organizational Excellence

The ‘First Global Assessment on the Current State of Organizational Excellence’ was launched in May 2015 by the Organizational Excellence Technical Committee (OETC) QMD ASQ and conducted voluntarily by Organizational Excellence Specialists. Please click on the following link to download the full report that was completed on April 4, 2019

The study had a total of 1,029 respondents from organizations that provided feedback on the culture of excellence and/or the deployment of best management practices. 77% of respondents completed the Teaser Assessment on the culture of excellence and 23% completed the Full Assessment that also included the deployment of best management practices.

1.0       Teaser Assessment Only

In total, there were 791 respondents that completed the teaser assessment and represented 21 industry sectors and 7 regions. Overall the aggregate results on the Principles suggested that organizations rated the culture of excellence in their organizations quite positively (Figure 1). The highest rated principles were Focus on the Customer and Leadership Involvement and the lowest rated principles were Prevention Based Process Management and Data Based Decision Making.

2.0       Full Assessment

Within the key management areas, the highest rated best management practices were ‘Ensure governance system meets obligations’ and ‘Take corrective action when problems occur’ and the lowest rated practices were:

  • Empowerment related  – ‘Encourage employees to be innovative and take risks’
  • Future oriented – ‘Develop contingency plans for unforeseen events’, ‘Conduct capability gap for
  • resources’
  • Collaborative – ‘Involve customers, suppliers and partners in designing and analyzing processes’, ‘Use external data to compare performance to other organizations’

3.0       Insights

This study has provided some meaningful insights for excellence and benchmarking community and for the working population at large. It has provided a baseline and communicated quite clearly where organizations are doing well and where they need to improve. The opportunities for improvement can be addressed by services provided by the excellence and benchmarking community such as training, consulting and coaching that will enable organizations to become higher performing. Successful undertakings in this regard will ultimately make a positive contribution to organizations across sectors that include, but are not limited to:

  • Governments supporting industry and developing their economy and trade
  • Businesses attracting and serving their customers and becoming more profitable
  • Non-profit associations delivering value for members and realizing more sustainable operations
  • Educational institutions developing skills with students and being valued by future employers
  • Industry sectors strengthening overall performance and becoming better able to deal with change
  • Research entities conducting follow-on studies and showing the impact on the triple bottom line


Dawn Ringrose
Organizational Excellence Specialists, Canada


Read the entire GBNewsletter No. 27

GBN Newsletter No. 27 – Final Report on the First Global Assessment on the Current State of Organizational Excellence