GBN Documents

IBCON 2018

Presentations IBCON 2018

• Introduction (Jan-Patrick Cap)
• Opening (Dr. Robin Mann)
• Quality, Improvement, Benchmarking and Innovation in the context of Performance Excellence (Suresh Lulla)
• Industry 4.0 – Status, Implementation, Outlook (Prof. Dr.-Ing. Holger Kohl)
• First Global Assessment on the current state of Organisational Excellence (Dawn Ringrose)
• Benchmarking the Competitiveness of Organisations (Khashayar Ataie)
• Global Organizational Excellence for the Next 50 Years: Where We Should Be Going and Why (Dale Weeks)
• TRADE Best Practice Benchmarking & Dubai Government Excellence Program’s Dubai We Learn (Ahmed Abbas)

Knowledge Sharing and Gifts

• Creating new opportunities in the changing world – getting better together (EAQ)
• Initiatives and Tools to Support Benchmarking (Fraunhofer IPK)
• Knowledge Sharing  (Organizational Excellence Specialists)
• Knowledge Sharing (Compare2compete)
• Knowledge Sharing (PIQC)
• Knowledge Sharing (Fraunhofer IPK)

Introductions

• Suresh Lulla
• PIQC

Annual General Meeting

• Minutes of Meeting

Studies

• McFarlane Telfer ltd becomes one of the first SMEs to achieve Customer Service Excellence – with the help of SGS United Kingdom Ltd

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