{"id":981,"date":"2018-07-24T15:30:55","date_gmt":"2018-07-24T13:30:55","guid":{"rendered":"http:\/\/wp7.ipk.fraunhofer.de\/?p=981"},"modified":"2018-08-01T17:27:31","modified_gmt":"2018-08-01T15:27:31","slug":"11th-international-benchmarking-conference","status":"publish","type":"post","link":"https:\/\/www.globalbenchmarking.org\/index.php\/2018\/07\/24\/11th-international-benchmarking-conference\/","title":{"rendered":"11th International Benchmarking Conference"},"content":{"rendered":"<h2 class=\"contentheading\">11th International Benchmarking Conference in Manila, Philippines, 2017<\/h2>\n<div class=\"csc-textpic-text\">\n<p><b>We would like to invite you to watch the\u00a0<a class=\"external-link-new-window\" title=\"Opens external link in new window\" href=\"https:\/\/www.youtube.com\/watch?v=uvgE9Ut-W0g\">Teaser<\/a>\u00a0Video\u00a0of the International Quality Conference on our Channel<\/b><\/p>\n<p>The 11th International Benchmarking Conference was held in Manila, Philippines, in collaboration with the two strongest benchmarking organizations in Asia,<br \/>\nthe Asia Pacific Quality Organization, and the Philippine Society for Quality.<br \/>\nFor the Asia Pacific Quality Conference, this year\u2019s topic \u201cQuality transformation in the digital world\u201d brought together experts on the future of quality and<br \/>\ntopics such as big data, artificial intelligence, leadership shift, and organizational excellence in the digital transformation age.<br \/>\nThe GBN contributed on topics like global benchmarking, best practices, leading culture, and manufacturing in the digital world.<\/p>\n<p>The conference took place at the five-star Okada Manila Resorts World and was hosted by our member The Philippine Society for Quality.<br \/>\nThe event targeted senior leaders in both the private and public sectors, with a distinct and unique focus on quality and transformation in the digital world,<br \/>\nas well as how to sustain performance excellence through benchmarking and best practices, featuring highly renowned guests from all over the world.<\/p>\n<p>The conference started with an opening discussion on the \u201cBirth and Evolution of Quality\u201d. After a short introduction to the GBN by GBN secretary and board member Jan-Patrick Cap, GBN member and benchmarking expert Prof. Dr. Holger Kohl (Head of Corporate Management Division at Fraunhofer IPK) then opened the IBCON 2017,<br \/>\nfollowed by Dale F. Weeks (President and CEO of Global Leadership and Benchmarking Associates &#8211; GLBA) and Mark Modena (Director at Winning Moves Ltd).<\/p>\n<figure id=\"attachment_983\" aria-describedby=\"caption-attachment-983\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-983 size-full\" src=\"https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/IBCON_GBN_Presenters_at_OKADA.png\" alt=\"\" width=\"300\" height=\"384\" srcset=\"https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/IBCON_GBN_Presenters_at_OKADA.png 300w, https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/IBCON_GBN_Presenters_at_OKADA-234x300.png 234w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-983\" class=\"wp-caption-text\">(from left to right) Dale F. Weeks, Mark Modena, Prof. Dr. Holger Kohl, Jan-Patrick Cap<\/figcaption><\/figure>\n<h3>Future Manufacturing in a Digital World<\/h3>\n<p>Prof. Dr. Kohl drew on the increasing complexity of production and product varieties leading to new value chains.<br \/>\nFrom manual manufacturing in the 1850\u2019s to mass production in the 1950\u2019s, we are on our way now to customer individual mass manufacturing.<br \/>\nMoreover, to general globalization, regionalization, and personalization. The digitally integrated, intelligent production will penetrate the whole production chain.<\/p>\n<h4>Digital Transformation Industrie 4.0 \u2013Definition<\/h4>\n<p>The basic idea and approach of Industrie 4.0 include the implementation and use of the internet of people, things, services and processes in industry and in manufacturing companies.<br \/>\nAs well as ubiquitous, surrounding networking, assistance, and intelligence of people, machines, objects, IT-systems.<\/p>\n<p>In terms of approach, Kohl mentions the following steps:<\/p>\n<ul>\n<li>Horizontal integration in value-added networks,<\/li>\n<li>Vertical integration of production and IT-systems,<\/li>\n<li>Digital consistency in engineering,<\/li>\n<li>Decentralization of intelligence and functions,<\/li>\n<li>Sociotechnical system design.<\/li>\n<\/ul>\n<figure id=\"attachment_984\" aria-describedby=\"caption-attachment-984\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-984\" src=\"https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/IBCON_Kohl_Presentation.png\" alt=\"Prof. Dr. Kohl on &quot;Future Manufacturing in a Digital World&quot;\" width=\"300\" height=\"173\" \/><figcaption id=\"caption-attachment-984\" class=\"wp-caption-text\">Prof. Dr. Kohl on &#171;Future Manufacturing in a Digital World<\/figcaption><\/figure>\n<p>Initial core technologies, such as the Internet of Things and Services, Tracking &amp; Tracing, Smart Mobile Devices and Embedded MicroSystems and the new enabling technologies,<br \/>\nas Social Media, Cloud Computing, Big Data and Wireless and NFC are driving the digital transformation.<\/p>\n<p>In the past, the product identification worked via readable information devices and the identification of products and tools.<br \/>\nToday, the product has a memory on its own, reading and writing information in an e.g. RFID-Transponder, serving the traceability, and documentation of production.<br \/>\nFor the future, Dr. Kohl describes a vision of product and production intelligence with computation at product side.<br \/>\nProducts will have all the information for the production, e.g. assembling, inside themselves.<br \/>\nThe objects will be communicating, cooperating and deciding \u2013 what to do next while localizing themselves and requesting further processing from other machines,<br \/>\ncommunicating with distributed intelligence, allowing for adaption to changes in the production environment.<\/p>\n<p>The potential for the quantitative benefits of Industry 4.0 lies in the reduction of production resources,<br \/>\nas well as of work-in-progress, with an increase of capacity utilization \u2013 all by 20 \u2013 30 percent.<\/p>\n<h3>Leading and Managing Government Today<\/h3>\n<p><b>Which is The Most Vital &#8211; Being on the Cutting Edge of Our Digital World or Active Citizen Engagement and Service Excellence?<\/b><\/p>\n<p><i>The strategic question for this conversation is, What is your major priority in managing government (or a business)?<br \/>\nDoes leading-edge technology come first (e.g. Smart Cities, Smart Regions, Smart Nations, Smart Businesses) from an inside-out,<br \/>\ntechnology push perspective OR does an outside-in, citizen service excellence direction take top priority,<br \/>\nwhere is evidence-based citizen needs the driving force for change?<br \/>\nThis discussion will highlight proven global government leadership and management success stories across the broad technology digital transformation arena.<\/i><\/p>\n<h4>Searching Our Planet for Excellence<\/h4>\n<p>In the search for excellence, Dale Weeks identifies three major focus areas:<\/p>\n<ol>\n<li>What is our global business service excellence problem &#8211; Now and for the next 50 \u2013 100 years?<\/li>\n<li>What is the proper role of our \u201cDigital World\u201d toward continuously improving government service?<\/li>\n<li>What is the proper role of a service excellence framework toward continuously improving government service?<\/li>\n<\/ol>\n<figure id=\"attachment_982\" aria-describedby=\"caption-attachment-982\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-982\" src=\"https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/Dale_Presentation__Medium.jpg\" alt=\"Dale F. Weeks on &quot;Leading and Managing Government Today&quot;\" width=\"300\" height=\"225\" \/><figcaption id=\"caption-attachment-982\" class=\"wp-caption-text\">Dale F. Weeks on &#171;Leading and Managing Government Today&#187;<\/figcaption><\/figure>\n<p>He points out a lack of service excellence at all governmental levels.<br \/>\nEven worldwide, the Outcomes and Impacts on social progress are not measured.<br \/>\nAccording to The Washington Post, the United States has become a \u2019second tier\u2019 country and is \u2018flat-lining\u2019 in comparison to countries like Canada and Germany.<\/p>\n<blockquote>\n<div class=\"indent\">\n<p><i>\u201cIf you can\u2019t measure it, you can\u2019t manage it\u201d \u2013 Peter Drucker<\/i><\/p>\n<\/div>\n<\/blockquote>\n<p>\u201cWhat will be the strategic solution?\u201d, Weeks asked. &#8211; The broad digital world trend in Silicon Valley and beyond \u2013 Smart Cities, Smart Regions, Smart Nations, Smart Businesses?<br \/>\nMoreover, will this sustain the necessary outcomes for the next 25-50 years?<br \/>\n&#8211; According to the Harvard Business Review, most large IT initiatives fail (70%) in both the public and private sectors.<\/p>\n<p>As best practices, Weeks identifies a sense of urgency and the need of winning support, silence naysayers achieve buy-in<br \/>\nand build sustainable success stories, but asks: \u201cDo we know how to do this for an entire city, region, state and nation as a whole?\u201d<\/p>\n<blockquote>\n<div class=\"indent\">\n<p><i>70% of large IT initiatives fail!<\/i><\/p>\n<\/div>\n<\/blockquote>\n<p>Weeks proposes the strategic solution of a Citizen-Centred Government. Listening to citizens, their needs and their priorities for government action,<br \/>\nclosing the gap by meeting citizens through integrated government policy and integrated service and regulation delivery, in order to improve government performance in the eyes of citizens.<\/p>\n<h4>Towards efficient, client-centric Government Programs and Services<\/h4>\n<p>Through collaboration and new management tools, government services, productivity, and the public trust can be measurably improved.<\/p>\n<h3>How Benchmarking Drives High Productivity in the Digital Age<\/h3>\n<p>Mark Modena introduced benchmarking as a productivity booster in the digital age. He suggested the start for each company aiming for higher profitability is to:<\/p>\n<ul>\n<li>Sell more.<\/li>\n<li>Spend Less.<\/li>\n<li>Do it with fewer employees.<\/li>\n<\/ul>\n<blockquote><p><i>Productivity is important, right?<\/i><\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<p>But he also sees the risk in getting it wrong, which would lead to unprofitable sales, poor quality, and reliability, disaffected and unengaged staff.<\/p>\n<p>The execution would be ineffective. If the strategy were not working as expected,<br \/>\nthe operating costs would align with the sales revenue \u2013 which would lead to unproductivity.<br \/>\nWhen on the exact opposite, sales revenue should rise dramatically, while leaving the operating costs at a steady level.<\/p>\n<figure id=\"attachment_985\" aria-describedby=\"caption-attachment-985\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-985\" src=\"https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/Mark_Presentation_2__Medium.jpg\" alt=\"Mark Modena on benchmarking as productivity booster\" width=\"300\" height=\"225\" \/><figcaption id=\"caption-attachment-985\" class=\"wp-caption-text\">Mark Modena on benchmarking as a productivity booster<\/figcaption><\/figure>\n<h4>So how is benchmarking helping business leaders to \u201cget it right\u201d?<\/h4>\n<p>The Key Performance Indicator can be looked at from different perspectives \u2013 financial, customer, process and the learning and growth perspective.<br \/>\nWhich KPIs are the most important? According to Mark Modena, that simply depends on the vision and aspirations of every business,<br \/>\nfollowed by a simple analysis of Cause and Effect.<\/p>\n<p>How proficient is the business in what it does? \u2013 What does this mean in terms of performance?<br \/>\nMark suggested that the cause is measurable, but not directly manageable; however, the effect is.<\/p>\n<blockquote>\n<div class=\"indent\">\n<p><i>You can only effectively manage what you measure<\/i><\/p>\n<\/div>\n<\/blockquote>\n<p>The strategic triangle, implicating a top-down influence and a bottom-up impact, then leads from the Vision to Goals, to Strategic Plans, to Actions.<br \/>\nStrictly asking \u2013 Where? What? How? Who &amp; When?<\/p>\n<h3>International Quality Conference \u2013Throwback<\/h3>\n<p><b>We would like to invite you to watch the\u00a0<a class=\"external-link-new-window\" title=\"Opens external link in new window\" href=\"https:\/\/www.youtube.com\/watch?v=nRn0wAOtT0k\">Throwback Video<\/a>\u00a0on our Channel.<\/b><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=nRn0wAOtT0k\"><img loading=\"lazy\" decoding=\"async\" title=\"\" src=\"https:\/\/www.globalbenchmarking.org\/fileadmin\/_processed_\/csm_PSQ_IQC_Teaser2_3a29393706.jpg\" alt=\"\" width=\"300\" height=\"167\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Attendance is free of charge for GBN members. The following links provide further information:<\/p>\n<p><a class=\"download\" title=\"Opens external link in new window\" href=\"https:\/\/www.globalbenchmarking.org\/fileadmin\/user_upload\/GBN\/04_Events\/01_IBCON\/xx_Archive_PDF\/Flyer_IBCON_2017.pdf\" target=\"_blank\" rel=\"noopener\">More Details IBCON 2017<\/a><\/p>\n<p><a class=\"external-link-new-window\" title=\"Opens external link in new window\" href=\"http:\/\/www.iqualityconference.com\/\">Website International Quality Conference<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>11th International Benchmarking Conference in Manila, Philippines, 2017 We would like to invite you to watch the\u00a0Teaser\u00a0Video\u00a0of the International Quality Conference on our Channel The 11th International Benchmarking Conference was held in Manila, Philippines, in collaboration with the two strongest<\/p>\n","protected":false},"author":1,"featured_media":552,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[33],"tags":[],"class_list":["post-981","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ibcon"],"uagb_featured_image_src":{"full":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552.png",3207,1074,false],"thumbnail":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-150x150.png",150,150,true],"medium":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-300x100.png",300,100,true],"medium_large":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-768x257.png",750,251,true],"large":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-1024x343.png",750,251,true],"1536x1536":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552.png",1536,514,false],"2048x2048":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552.png",2048,686,false],"featured-blog-large":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-750x350.png",750,350,true],"featured-blog-medium":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-270x270.png",270,270,true],"featured":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-642x300.png",642,300,true],"featured-blog-medium-small":["https:\/\/www.globalbenchmarking.org\/wp-content\/uploads\/2018\/07\/PSQ_IQC_Robot_Benchmarking-e1531818897552-230x230.png",230,230,true]},"uagb_author_info":{"display_name":"wpadm5850","author_link":"https:\/\/www.globalbenchmarking.org\/index.php\/author\/wpadm5850\/"},"uagb_comment_info":0,"uagb_excerpt":"11th International Benchmarking Conference in Manila, Philippines, 2017 We would like to invite you to watch the\u00a0Teaser\u00a0Video\u00a0of the International Quality Conference on our Channel The 11th International Benchmarking Conference was held in Manila, Philippines, in collaboration with the two 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