Global Benchmarking Network

2nd Best Practice Competition

Winner of the 2nd International Best Practice Competition was:


ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head - Passport – Designate, Immigration & Checkpoints Authority, Singapore.

Runners up were:
UOB Mobile Cash - Singapore's First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United
Overseas Bank Limited, Singapore

Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.

Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent,
Senior Executive, Global Indian International School, Singapore

see more on: www.bestpracticecompetition.com