GBN Survey "Business Improvement and Benchmarking"

In today’s world of fierce competition customers continually demand higher quality at lower prices and in shorter time. To meet this demand organisations have adopted different tools, techniques and strategies in order to improve their operational performance and strategic position.

The Global Benchmarking Network (GBN) - the leading benchmarking network representing over 20 countries - is conducting research to identify the current status of business improvement tool use worldwide. To establish a clear view of the use of business improvement tools we encourage you or a representative from your organisation to complete this survey. It will take between 10 to 45 minutes of your time dependent on your use of benchmarking.

For your participation you can choose between different options:

• E-Survey: the online questionnaire and further information are available here
• Questionnaire (MS Word) - English version

Upcoming Conferences and Events

3rd GBN Best Practice Conference - 9-10 October 2008, Budapest (Hungary)

On behalf of the Hungarian organisers and the GBN we are pleased to invite you to Budapest to take part in the 3rd International Benchmarking Conference. We look forward to an exciting few days in Budapest, one of the world’s most pleasant cities and in its traditional Danubius Hotel Gellért situated on the bank of the River Danube.

Please visit the Conference Website for further details

Conference and Event History

First GBN Roadshow Event on Best Practices regarding How to Do Benchmarking Well

The GBN’s first International Road Show is being held in the beautiful Town Hall in Toronto, Canada on Wednesday 23rd and Thursday 24th April, 2008. The Conference is organised jointly by the Global Benchmarking Network (GBN), National Quality Institute (NQI) of Canada and Benchmarking Partnerships (Australia).

We are expecting between 100 and 200 delegates for you to network with. Also, Toronto Canada is a great place to visit in Spring and to take advantage of this the program has been designed to maximize your learning about Best Practice Benchmarking and also your experience of Toronto.

Please visit the Conference Website for details about the Conference, speakers and Pre-conference and Post-conference events (incl. program and pricing)


Features of this event are:

• See Toronto – beautiful in Spring and maybe Niagara Falls and Montreal. Also go to the web links to see descriptions of Toronto tourism and many pictures to attract your delegates to attend.
• Learn and network the best practices and results of each of the 4 key stages of benchmarking – international experts speaking and workshopping with you from Germany, Dubai, Australia, New Zealand, USA and Canada as well as -
• Dr Robert Camp, formerly of Xerox USA – the founder of the 4 stage benchmarking methodology and author of 3 well sold books regarding Best Practice Benchmarking and how to do it – Dr Camp is President of the GBN – see pictures of his well sold books below
• Study “Tour de Force” including Business Excellence Award winning companies in Canada. The Tour de Force consists of on-site visits to four NQI Partner organisations that are role models for organisational excellence and quality: Ceridian, Delta Hotels, and IBM (all of which are recipients of the prestigious Canada Awards for Excellence), as well as the Town of Markham that is well on its way with its NQI Progressive Excellence Program
• The NQI Chairman’s Networking Dinner hosted by Kevin Dougherty, NQI’s Chairman and President of Sunlife Global Investments. Our keynote speaker, Robert Herjavec, is not only a very successful entrepreneur, but is also a co-star in the hottest new business TV Show in Canada called “The Dragon’s Den”. It will be an evening to remember!

2nd Best Practice Benchmarking Conference
5th - 6th December, 2007, Dubai, United Arab Emirates
Organisational survival demands extraordinary improvements in organisational performance. Organisations' need to exist in a highly, and increasingly, networked world. They face fast-paced technological, economic, regulatory, environmental, demographic, and cultural changes that daily influence their ability to remain relevant and viable.



















The Congress provided an opportunity for all business practitioners, professionals, and researchers to submit papers and share their experiences as up to 100 papers were presented. The best papers are currently being published in the International Journal for TQM and Business Excellence.



















For further information on this event please visit the GBN Best Practice Conference website or send an email to ask@bestpracticeconference.com

International Quality Forum “THE BEST PRACTICE FOR THE BEST LIFE”
8th – 10th November 2006, President Hotel, Moscow (Russia)
The Forum was organised by the Russian Benchmarking Club “Business Excellence” of the Russian Society for Quality and hosted the 15th Annual General Meeting of the GBN from the 7th - 8th November as well as the First International Benchmarking Conference on the 9th November.















Further information on this event can be accessed via: Benchmarking Club .

World Quality Day and European Quality Week in Volgograd (Russia), 6th - 8th November, 2007
Seminar about 20 KEYS Program "Practical Program Of Revolutions in Factories"
Business Excellence was holding this Forum together with European Organization for Quality and within the frames of GBN activity. For further information on this event please visit the Conference website in Russian language or the Conference website in English language. Furthermore you can contact Mr. Yury Samoylov usamoylov@mirq.ru

3rd St. Galler Benchmarking Congress
25th October, 2007, St. Gallen, Switzerland
How do I effectively apply the benchmarking method? What are the strenghts and weaknesses? What results can be achieved and how can I implement them? The answer to these and many more questions around the benchmarking method were discussed during the 3rd St. Galler Benchmarking Congress.
For further information on this event please visit the TECTEM website or contact Mr. Glauco Degan glauco.degan@unisg.ch






2nd St. Galler Benchmarking Congress "Benchmarking in der Praxis",
19th October 2006, Airport Conference Center, Zurich, Switzerland
The companies E.ON, Hilti, Axpo, Agamus and the Fraunhofer Institute showed the way benchmarking is used in practice, what results can be achieved and experiences earned. Further information on this event can be accessed via TECTEM.

11th World Congress for Total Quality Management, 4th - 6th December 2006, New Zealand
The World Congress for Total Quality Management was the world’s premier business improvement-orientated conference. For the first time it was coming to New Zealand (hosted by COER)! Further information on this event can be accessed via www.worldcongressnz.com

Cooperations

We are pleased to announce a new area of co-operation between the Global Benchmarking Network and the Leonardo Da Vinci ECUANET Project. ECUANET is a new 2 year transnational network project conducting action research into strategic and tactical organisational learning to create an international world class knowledge resource for both private and public sector organisations. For more information on the project please visit www.ecuanet.info or take a look at the Interview with Prof. Richard Dealtry that was published in Managing Information in April 2006.